Terms of service

Last Updated: October 2, 2026

Welcome to The Run Sports. By accessing or using our website, therun.ae, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. General

The Run Sports operates this online store to offer sports footwear, running shoes, athletic apparel, sports equipment, accessories, and related products from various brands.

By using our website, you confirm that the information you provide is accurate and that you agree to these Terms of Service.

You must be legally capable of entering into a binding agreement or have the consent of your parent or legal guardian where applicable.

2. Products

We make every effort to display our products, images, colours, sizes, specifications, and descriptions as accurately as possible.

Please note that actual product colours may vary slightly depending on your device or screen settings. Minor variations in appearance, packaging, or product details may occur.

Product availability, sizes, colours, and specifications are subject to change.

All products are subject to availability.

3. Pricing

All prices displayed on our website are in United Arab Emirates Dirhams (AED) unless otherwise stated.

Prices are subject to change without prior notice.

Delivery charges and applicable taxes or additional fees will be displayed during checkout where applicable.

The Run Sports reserves the right to correct pricing errors or inaccurate product information.

If an order has been placed using an incorrect price, we may contact you before processing the order to confirm whether you wish to proceed at the corrected price.

4. Orders

When placing an order, you agree to provide accurate and complete information, including your name, contact number, billing information, and delivery address.

After placing an order, you may receive an order confirmation by email or another available communication channel.

An order confirmation acknowledges receipt of your order but does not necessarily guarantee acceptance or availability.

The Run Sports reserves the right to cancel or refuse an order in circumstances such as:

  • Product unavailability.

  • Pricing or product information errors.

  • Incomplete or incorrect customer information.

  • Suspected fraudulent activity.

  • Payment verification failures.

  • Other legitimate operational reasons.

If an order is cancelled after payment has been received, an applicable refund will be processed in accordance with applicable law.

5. Payment

Payments are processed through the payment methods available during checkout.

Available payment options may include credit cards, debit cards, Buy Now, Pay Later services, and other supported payment methods.

Payment options are subject to availability and the applicable payment provider's terms and conditions.

Third-party payment providers may handle payment processing. The Run Sports does not independently store complete credit or debit card information on its own systems.

All orders requiring advance payment are subject to successful payment authorization.

6. Shipping and Delivery

We aim to deliver orders within the estimated timeframe communicated on our website, during checkout, or through our order confirmation.

Delivery times may vary depending on your location, product availability, courier operations, public holidays, weather conditions, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate and complete delivery information.

Additional charges may apply for unsuccessful delivery attempts caused by incorrect delivery details or an unavailable recipient, where permitted by applicable law.

For additional information, please review our Shipping Policy.

7. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our Refund & Return Policy.

Our standard voluntary return request period is 7 days after receiving your order, subject to the eligibility conditions outlined in that policy.

Certain products may be excluded from voluntary returns or exchanges for hygiene or other legitimate reasons.

Nothing in our return policy limits any mandatory consumer rights under applicable UAE law.

Please review our Refund & Return Policy before placing an order.

8. Order Cancellation

Order cancellation requests should be submitted as soon as possible after placing an order.

Orders that have not yet been processed or dispatched may be eligible for cancellation.

Once an order has been processed or dispatched, cancellation may no longer be possible through our standard cancellation process.

Any eligible refund or subsequent return will be handled in accordance with our Refund & Return Policy and applicable consumer protection laws.

9. Intellectual Property

All original content available on this website, including photographs, graphics, website designs, text, promotional materials, and The Run Sports branding, is owned by or licensed to The Run Sports.

Third-party brand names, logos, trademarks, and product images remain the property of their respective owners.

You may not reproduce, copy, modify, distribute, or use our website content for commercial purposes without the necessary authorization.

Nothing on this website grants you ownership of or a license to use any third-party trademarks.

10. Prohibited Use

You agree not to use our website:

  • For unlawful or fraudulent activities.

  • To provide false or misleading information.

  • To interfere with the operation or security of the website.

  • To attempt unauthorized access to our systems.

  • To copy or misuse website content without authorization.

  • To distribute malware, viruses, or harmful software.

  • To engage in activities that may harm The Run Sports, other customers, or third parties.

We may restrict access to our website or cancel transactions where there are legitimate grounds to do so, subject to applicable law.

11. Third-Party Services

Our website may use third-party services, including payment gateways, Buy Now, Pay Later providers, courier companies, analytics services, advertising platforms, and other technology providers.

Your use of these services may also be subject to their respective terms, conditions, and privacy policies.

The Run Sports is not responsible for the independent practices of third-party service providers, except where responsibility is imposed by applicable law.

12. Website Availability

We make reasonable efforts to keep our website available, secure, and functioning properly.

However, we do not guarantee that the website will always operate without interruptions, errors, or technical difficulties.

We may temporarily suspend or modify website services for maintenance, updates, security improvements, or other operational reasons.

We reserve the right to modify or discontinue website features where appropriate, subject to any existing contractual obligations and applicable laws.

13. Limitation of Liability

To the extent permitted by applicable law, The Run Sports shall not be liable for losses arising from circumstances beyond our reasonable control, including unexpected delivery delays, technical failures, or website interruptions.

Nothing in these Terms excludes or restricts liability that cannot legally be excluded.

Your statutory consumer rights, including applicable rights relating to defective or incorrectly supplied products, remain unaffected.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, process, use, and protect your personal information.

By placing an order, you acknowledge that the personal information necessary to process your transaction may be shared with relevant payment providers, delivery partners, and other service providers, in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy for additional information.

15. Changes to These Terms

The Run Sports may update these Terms of Service from time to time.

Any changes will be published on this page with the revised date.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

Changes will not retrospectively alter the contractual terms of orders already accepted unless legally permitted or mutually agreed.

16. Governing Law

These Terms of Service are governed by the applicable laws and regulations of the United Arab Emirates, subject to any mandatory rights and protections available to consumers under applicable law.

Any disputes arising from the use of our website or purchases will be addressed in accordance with applicable UAE laws and relevant jurisdictional requirements.

17. Contact Us

If you have any questions regarding these Terms of Service, orders, payments, delivery, or other website-related matters, please contact The Run Sports using the contact information available on our website.

The Run Sports
Website: https://therun.ae
Location: United Arab Emirates

The Run Sports
Your Passion. Your Performance. Our Priority.