Return & Exchange Policy

Last Updated: October 2, 2026

At The Run Sports, customer satisfaction is our priority. We offer returns and exchanges for eligible products, subject to the conditions outlined below.

We do not offer refunds for change-of-mind purchases. Eligible products may be returned or exchanged in accordance with this policy.

1. Return & Exchange Eligibility

Customers may request a return or exchange within 7 days of receiving their order, provided the following conditions are met:

Products must be unused, unworn and in their original condition.

All original tags, labels and packaging must be intact.

Footwear must be returned in its original shoe box.

Products must not have been washed, altered or damaged.

Proof of purchase or a valid order number must be provided.

All returned items are subject to inspection.

2. No Refund Policy

The Run Sports does not offer monetary refunds for change-of-mind purchases, incorrect size selection or personal preference.

Eligible products may be exchanged for another size or product, subject to availability.

If an exchange is unavailable, an eligible return may be offered store credit.

This policy does not restrict any refund or other remedies required under applicable UAE consumer protection laws.

3. Non-Returnable Items

The following items are generally not eligible for voluntary returns or exchanges:

Used or worn footwear.

Washed or worn clothing.

Used sports equipment and accessories.

Socks and other hygiene-sensitive products, where applicable.

Clearance or final-sale products clearly identified as non-returnable before purchase.

These restrictions do not affect statutory rights relating to defective or incorrectly supplied products.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery, where possible.

Provide your order number and clear photographs or videos of the product and packaging.

Our team will review your request and arrange an appropriate solution, including an exchange, replacement, repair or refund where required by applicable law.

The 48-hour reporting period does not limit your statutory consumer rights.

5. Exchanges

All exchanges are subject to product availability and inspection.

If the replacement product costs more than the original item, the customer must pay the price difference.

If the replacement product costs less, any applicable balance may be issued as store credit, subject to applicable law.

6. Return & Exchange Shipping

Customers may be responsible for shipping charges associated with voluntary returns or exchanges.

For verified defective, damaged or incorrectly delivered products, The Run Sports will cover reasonable return shipping charges where applicable.

Any additional charges will be communicated before arranging the return or exchange.

7. How to Request a Return or Exchange

Please contact our customer support team with the following information:

Order number.

Product name.

Reason for the return or exchange.

Preferred replacement product or size.

Clear photographs or videos, where applicable.

Our team will review your request and provide return instructions.

Please do not send products back without contacting us first.

8. Contact Us

For assistance with returns and exchanges, please contact us using the contact information provided on our website.

The Run Sports

Website: https://therun.ae

Location: United Arab Emirates

Your Passion. Your Performance. Our Priority.